Concierge Terms of Service
MEMBERSHIP RULES AND TERMS AND CONDITIONS (“Terms and Conditions”)
PLEASE PRINT THESE TERMS AND CONDITIONS AND READ THEM CAREFULLY.
FIRST LADIES (UK) LIMITED, Comprising of FIRST LADIES Platinum, FIRST LADIES Lifestyle, FIRST
LADIES Corporate and FIRST LADIES Entrepreneurs(collectively referred to as (“FIRST LADIES “)
As a registered Member (“Member”) of any or all parts of FIRST LADIES (UK) Limited (“FIRST
LADIES”), you agree to abide by these Terms and Conditions and when ordering anything from a
Supplier of products or services (a “Supplier”) you agree that these Terms and Conditions shall apply
to your order.
“Services” means those services provided by the Service Provider
GENERAL CLUB RULES
1.1 FIRST LADIES’ is a private club for Members. Its purpose is to assist you by saving you time
and making life that much easier. Members’ behaviour is expected to be professional as in
all private Members Clubs.
1.2 Your Membership is personal to you. Membership cards and any associated Member
Benefits are non-transferable and can only be used by the named Member(s). You are
responsible for ensuring that no one (other than your personal assistant, where applicable)
uses your Membership.
1.3 You agree that you will only use your FIRST LADIES Membership card for the purposes for
which it is issued. You must notify FIRST LADIES immediately by e-mail
at m.tadros@FirstLadieslondon.com if it is lost or stolen.
1.4 Access to and use of the Members’ section of the www.firstladieslondon.com (“the
Website”) is through a combination of user name and password and is reserved exclusively
1.5 You are solely responsible for maintaining the confidentiality of your user name and
password and you agree to notify FIRST LADIES immediately if you believe that there has
been any breach of security (e.g. the unauthorised use of your name and password).
VERIFICATION OF MEMBERS’ IDENTITY
2.1 Members are subject to verification by FIRST LADIES. FIRST LADIES will notify you in the
event that your Membership application has been accepted.
2.2 You confirm that the information given by you when joining FIRST LADIES is true and
2.3 You authorise FIRST LADIES to obtain any credit references and you are required to
disclose details of any application or transaction with any credit reference agency or other
bureau to ascertain whether you are entitled to Membership. You authorise your bank to
respond to such enquiries.
2.4 You are obliged to provide correct details when you apply for Membership and your failure
to do so may invalidate your Membership and any subsequent transaction.
2.5 Your responsibility to provide accurate information is a continuing obligation and you must
notify FIRST LADIES in the event that any information provided by you changes.
- MEMBERSHIP FEES, CANCELLATIONS, RENEWALS AND TERMINATION
3.1 Membership fees and joining fees are communicated upon application. FIRST LADIES reserve the right to increase or decrease Membership fees from time to time. FIRST LADIES will attempt to notify you of any change in Membership fees via telephone and email prior to any such change.
3.2 The annual Membership fees are due on acceptance of your Membership application and
are payable either annually in advance by direct debit or payment by credit/debit or charge
card of which we hold the details (“Payment Card”).
3.3 Membership is valid for twelve consecutive months and will be renewed automatically on
expiry of the then current term, subject to clause 3.7 and 3.8. No refunds or extensions
will be given if you are unable to use your Membership at any stage during this time even if
the Membership fee is paid monthly.
3.4 We will issue your FIRST LADIES Membership Card and Membership documentation
(“FIRST LADIES Membership Pack”) as soon as possible following collection of your renewal
3.5 If, during the course of your current Membership, you wish to upgrade your Membership
or FIRST LADIES requires you to upgrade your Membership based on your usage of the
Services, the difference in price between the two categories of Membership will be payable.
3.6 FIRST LADIES may determine at any time during your Membership that your usage of the
Services merits an upgrade to a higher level of Membership, FIRST LADIES may contact you
to offer you a Membership upgrade. If you do not accept such offer, any department of
FIRST LADIES reserves the right to cancel your existing Membership with immediate effect
in which case you will be entitled to a pro-rata refund in respect of the period from the
date of cancellation until the end of the relevant Membership year for which you have paid
3.7 The Membership may be terminated by the Member on giving no less than 28 days’ notice
in writing prior to the expiry of the then current term. If you notify us that you do not wish
to renew your annual membership at least 28 days prior to the expiry of the then current
term and FIRST LADIES has already deducted your renewal membership fees, you will
receive a full refund of such renewal membership fee paid provided that you have first
returned to FIRST LADIES the FIRST LADIES Membership Pack
3.8 If you do not notify us at least 28 days prior to your Renewal Date that you do not wish to
renew your annual Membership, FIRST LADIES will deduct your renewal Membership fees
automatically. You authorise FIRST LADIES to deduct renewal Membership fees by direct
debit or any Payment Card up to 28 days prior to or on your Renewal Date. If FIRST
LADIES does not hold your payment details you will be contacted directly in order to
renew your Membership.
3.9 On termination of the Membership, you shall immediately make payment to FIRST LADIES
of all sums outstanding and owing to FIRST LADIES under these conditions including any
outstanding balance including but not limited to any outstanding card handling charges and
FIRST LADIES shall provide information and suggestions in response to all outstanding
requests made by the Member prior to termination.
3.10 Your Membership fee will only be refunded at FIRST LADIES’ sole discretion taking into
account the circumstances of any request for a refund.
3.11 FIRST LADIES may at its sole discretion cancel or suspend your Membership. Without
prejudice to any other accrued rights and remedies available, FIRST LADIES shall have the
right to terminate the Membership forthwith upon written notice in the event that you
become bankrupt or insolvent or there is a voluntary arrangement with any of its creditors
or an order is made against any effects or property.
3.12 On termination of the Membership pursuant to clause 3.11 you shall not be entitled to
refund of your Membership.
3.13 Without prejudice to any other accrued rights and remedies available, FIRST LADIES shall
have the right to terminate the membership for the provision of all or any of the Services
forthwith upon written notice if:
3.13.1 The Member commits a serious breach of these conditions or, in the case of a
breach capable of remedy, fails to remedy such breach within 7 days of written
notice from FIRST LADIES CORPORATE to so remedy; or
3.13.2 The Member goes bankrupt or turns insolvent or makes voluntary arrangement
with any of its creditors or has an order made against any of its effects or
- MEMBERSHIP BENEFITS
4.1 You are entitled to the Membership Benefits in accordance with the Membership which you
have purchased as set out on the Website
4.2 The descriptions of the Membership Benefits displayed on the Website have been approved
by the relevant Supplier. Membership Benefits set out on the Website are subject to
availability and may change from time to time without notice.
4.3 FIRST LADIES aims to ensure that Membership Benefits remain available to Members at all
times and are constantly negotiating new benefits to ensure that you receive maximum use
of your Membership. If any of the Membership Benefits become unavailable, FIRST LADIES
will do all we can to ensure that prior commitments are honoured to the fullest extent
possible, but shall not be responsible for any actions of Suppliers or events beyond FIRST
LADIES’s actual control.
- USING YOUR MEMBERSHIP
5.1 Once you have been accepted as a Member, you may only make requests for services by
telephone, e-mail, BBM or through the Website, FIRST LADIES will provide the
Membership Benefits as described on the respective part of the Website.
5.2 FIRST LADIES reserves the right to withdraw any of the Membership Benefits and/or to
refuse to supply the services requested.
5.3 In the event that FIRST LADIES is unable to deal with your request, it will inform you as
soon as reasonably practicable.
- PROVISION OF SERVICES BY FIRST LADIES CORPORATE
6.1 The Membership Benefit allows you to request from FIRST LADIES CORPORATE any
information or suggestions in relation to any personal needs or desires including events,
activities, venues, goods and Services). FIRST LADIES CORPORATE reserves the right to
refuse to supply Services if, in the opinion of FIRST LADIES CORPORATE Services are to
be used by the Member for any immoral or unlawful purpose. FIRST LADIES information
and suggestions will be based upon the specific criteria provided to FIRST LADIES by the
6.2 FIRST LADIES CORPORATE shall inform the Member from time to time of the type and
nature of requests with which FIRST LADIES CORPORATE are accustomed to or capable
of dealing but shall not be liable to the Member in the event that a request made of FIRST
LADIES CORPORATE is not capable of fulfilment by them.
6.3 FIRST LADIES CORPORATE shall, within an agreed reasonable period of time, use all its
reasonable endeavours to provide information and suggestions in response to the Members
requests. If FIRST LADIES CORPORATE is unable to deal with any requests, it will inform
the Member as soon as reasonably possible.
6.4 FIRST LADIES CORPORATE shall, if requested by the Client, use its reasonable
endeavours to issue reminders for key events from time to time, issued at an agreed time
prior to such event.
7.1 For FIRST LADIES LIFESTYLE members, Suppliers are responsible for providing you with
the services, products and/or Membership Benefits that you select. FIRST LADIES will
communicate with Suppliers on your behalf unless it is more appropriate for you to contact
the Supplier directly.
7.2 Any contract for Services entered into in accordance with Clause 8 and Clause 9 below will
be subject to the Service Provider’s current terms and conditions.
- PLACING AN ORDER FIRST LADIES LIFESTYLE
8.1 To place an order, the Member will either call, send an email, text or BBM FIRST LADIES
setting out the service which they require. FIRST LADIES will then provide the Member
with a list of Service Providers together with their rates.
8.2 The Member will then contact FIRST LADIES with their choice of Service Provider and
FIRST LADIES will either book the Services on the Member’s behalf.
8.3 Please note that at all times any contract for Services is between the Member and the
Service Provider. FIRST LADIES shall have no liability to the Member.
- PLACING AN ORDER FIRST LADIES CORPORATE
9.1 To place an order, the Member will complete an online request form, setting out the details
of the Services they require.
9.2 Once FIRST LADIES has received the order, FIRST LADIES will send confirmation by email
to the Member that the order has been placed. FIRST LADIES will then contact the Service
Provider on the Member’s behalf.
9.3 Once FIRST LADIES has communicated with the Service Provider, FIRST LADIES will email
an order form to the Member. The order form will set out the following information (i)
services to be provided by the Service Provider; (ii) a time estimate; (iii) amount payable;
(iv) the date payment is due; and (v) additional charges. The Member will have 24 hours to
sign and return the order form to FIRST LADIES confirming that the Member agrees to the
9.4 Unless otherwise agreed you shall not be able to cancel the services once you have
returned the order form to FIRST LADIES.
9.5 Once FIRST LADIES received the signed order form the Member agrees that FIRST LADIES
is to act as your agent in sourcing the Services.
9.6 On receipt of the order form FIRST LADIES will issue to you an invoice for the contract
sum. The Member must pay the agreed sum either on or before the date specified in the
order form. If such sums are not paid then the Services will not be provided.
9.7 Please note that at all times any contract for Services is between the Member and the
Service Provider. FIRST LADIES acts as the agent for the Member and shall not be liable to
the Member for any failures or breaches on the part of the Service Provider.
- NUTRITION AND FOOD DELIVERY
10.1 Any Services including Nutrition Services and catering purchased through FIRST LADIES
will be subject to the terms and conditions of the nutritionist and the food caterers and
Suppliers. Please note that FIRST LADIES is not an authorised nutritionist or food caterer
and only acts as an introductory agent on behalf of the Supplier. All rights and remedies you
have are against the relevant Supplier.
- TRAVEL SERVICES
11.1 Any services including travel tickets and package holidays purchased through FIRST LADIES
will be subject to the terms and conditions of the travel or holiday operator and the
Supplier. Please note that FIRST LADIES is not an authorised travel agent or tour operator
and only acts as an introductory agent on behalf of the Supplier. All rights and remedies you
have are against the relevant Supplier.
- RESTAURANT AND CLUB SERVICES
12.1 When you use the restaurant or club booking Service you hereby authorise us to debit
your Payment Card for any deposit paid by us on your behalf to the restaurant or club.
Any deposit may be forfeited as a result of cancellation of the booking under the restaurant
or club’s standard terms.
13.1 FIRST LADIES is engaged in the business of obtaining “best tickets” for all sold out events
either directly itself or through one of its ticket agent Partners. Please note that you are
purchasing tickets above face value, which includes service charge(s) reflecting our costs
and efforts in obtaining your premium or requested seats.
13.2 All sales are final, no refunds or cancellations are issued after you have purchased your
13.3 In the events of show cancellations directly by the artist/promoter, only the return of the
face value of the tickets can be guaranteed. Shipping fees are non-refundable.
13.4 FIRST LADIES or its ticket agent partner will dispatch your tickets by Special Delivery
Postage at the standard rate of £3.75, which is guaranteed by the Royal Mail to reach you
by noon on the following day within the UK. Please note that neither FIRST LADIES nor its
ticket agent partners can be held liable for any failure by the Royal Mail to deliver your
13.5 FIRST LADIES or its ticket agent partners usually dispatch tickets within 2 days from the
time of booking if the tickets are already in stock. However some events have posting
restrictions and are not dispatched until the week prior to the event taking place. On
certain occasions, our ticket agent partners may have to deliver your tickets on the night of
the show at no additional cost.
13.6 FIRST LADIES or its ticket agent partners reserve the right to upgrade tickets at no
additional cost, to downgrade tickets (partial refund) or to cancel the order with a full
- PRODUCTS PURCHASED THROUGH THE SITE
14.1 If the requested product or service is not available, the Suppliers may offer you substitute
products of a similar description and standard. You may refuse the offer of substitute
products and have the right to receive a full refund if the original Supplier’s terms and
conditions state this. FIRST LADIES accept no responsibility or liability for Supplier refunds.
14.2 All product or service descriptions have been approved by the relevant Supplier. FIRST
LADIES is not responsible for inaccurate or misleading product descriptions. Products may
differ slightly from the images shown although every effort is made to ensure that all
product descriptions are as accurate as possible.
14.3 FIRST LADIES may from time to time offer special FIRST LADIES products or services for
sale through the Site, FIRST LADIES Magazine or the daily newsletter. These products will
be clearly specified as being supplied by FIRST LADIES in their description.
14.4 The purchase price of all products and services is due for payment on acceptance of your
order by the Supplier or, if applicable, FIRST LADIES.
- PAYMENT FOR SERVICES AND PRODUCTS
15.1 When ordering a product or service or accessing a Membership Benefit, you may be
required to provide your Payment Card details.
15.2 You acknowledge and agree that FIRST LADIES shall have no liability in respect of or be
responsible in any way whatsoever in respect of the use of your Payment Card provided
that FIRST LADIES acts in accordance with the instructions issued by you in relation to the
Payment Card use.
15.3 You undertake that all details you provide to us for the purpose of booking, ordering or
purchasing products or services are correct, that the Payment Card you are using is your
own and that there are sufficient funds to cover the cost of the services and/or products.
15.4 The procurement or provision of certain services, products or benefits may incur a handling
charge of which you will be notified.
15.5 FIRST LADIES may at your order purchase goods or services on your behalf. In the event
that FIRST LADIES acts as a credit agent, you authorise FIRST LADIES to deduct the credit
sum from your Payment Card within 30 days of the payment date. In the event that FIRST
LADIES pays for the goods or services in cash, it shall be entitled to add any applicable
credit card charges to the sum deducted from your Payment Card.
15.6 A Membership Benefit may require a deposit and you hereby authorise FIRST LADIES to
debit from your Payment Card any deposit paid by us on your behalf. Any deposit may be
forfeited as a result of cancellation of the booking under the standard terms and conditions
of the service provider.
CHARGES FOR MEMBERS
15.7 Subject to any special terms agreed, the Member shall pay FIRST LADIES the amount due
and any additional sums agreed (“the Charge”) between FIRST LADIES and the Member for
the provision of the Services.
15.8 FIRST LADIES shall be entitled to invoice the Member immediately upon receipt of written
acceptance of these conditions or at other times agreed with the Client.
15.9 All payments made to FIRST LADIES via Credit Card Transactions are liable to a 3%
handling charge. This handling charge of 3% is added to the total sum which you owe to
15.10 All quotations given and charges mentioned, will be EXCLUSIVE of VAT unless otherwise
15.11 The Charge and any additional sum due shall be paid by the Member (without any set off,
counterclaim or other deduction) in advance or within SEVEN days of FIRST LADIES
CORPORATE invoice date.
15.12 A late payment penalty of 5% of the total invoiced charge will be payable to FIRST LADIES
should payments not be received by FIRST LADIES within 14 days after the due date billed.
- USE OF FIRST LADIES ENTREPRENEUR ONLINE AREA
16.1 You agree to use the LADIES ENTREPRENEUR ONLINE AREA (the “Online Area”)
provides you with access to a variety of resources, download areas, communication forums
and product information (collectively known as the “Services”).
16.2 The Services provided may contain e-mails, bulletin boards, chat areas, news groups,
forums, communities, personal web pages and other message or communication facilities
designed to enable you to communicate with others (each a “Communication Service” and
collectively “Communication Services”).
16.3 You agree to use the Communication Services only to post, send and receive messages and
material that are proper and, when applicable, related to the particular Communication
16.4 FIRST LADIES does not claim ownership of the materials you provide, post, upload, input
or submit (“Posting”) on the Online Area for review by other members or the general
public. However by Posting you are granting FIRST LADIES and its affiliated companies and
necessary contributors permission to use your Posting in connection with the operation of
their businesses. You give your permission (unless otherwise stated) to;
16.4.1 copy, distribute, transmit, publicly display, publicly perform, reproduce, edit,
translate and reformat your Posting;
16.4.2 to publish your name in connection with your Posting; and
16.4.3 the right to sublicense such rights to any Supplier of the Services.
16.5 No compensation will be paid with respect to the use of your Posting, as provided herein.
FIRST LADIES is under no obligation to use any Posting you may provide and may remove
any Posting at any time in its sole discretion.
16.6 When making a Posting that contains images, photographs, pictures or that are otherwise
graphical in whole or in part (“Images”), you warrant and represent that
16.6.1 you are the copyright owner of such Images, or that the copyright owner of such
Images has granted you permission to use such Images or any content and/or
Images contained in such Images consistent with the manner and purpose of your
use and as otherwise permitted by these Terms and Conditions;
16.6.2 you have the rights necessary to grant the licenses and sublicenses described in
these Terms and Conditions; and
16.6.3 that each person depicted in such Images, if any, has provided consent to the use
of the Images as set forth in these Terms and Conditions, including, by way of
example, and not as a limitation, the distribution, public display and reproduction
of such Images.
16.7 You may not modify, copy, distribute, transmit, display, perform, reproduce, publish,
licence, create derivative works from, transfer, or sell any information or services obtained
from the Services.
16.8 Please respect the intellectual property rights of others when using the information gained
from the Online Area. Any images used in the Online Area and the Website are owned by
FIRST LADIES or used with the express permission of the owner.
16.9 FIRST LADIES assumes no responsibility for the contents of any other websites to which
the Website has links and shall not be held responsible or liable for any loss or damages
caused or alleged to have been caused by use of or reliance on any content, products or
services available on such hyperlinked sites. FIRST LADIES may not have control of such
websites. The inclusion of any hyperlinks to such other websites does not mean that FIRST
LADIES endorses the material on such web sites or has any association with the owners
16.10 Every care has been taken to ensure that all information in the Online Area is correct and
true at the time of entry. Whilst we endeavour to check the accuracy of any information or
prices supplied to us, we cannot be held responsible for the accuracy of any information
submitted by our members or 3rd parties.
17.1 FIRST LADIES warrant to you that it shall use its reasonable endeavours to provide the
Membership Benefits with reasonable care and skill and, as far as reasonably possible, in
accordance with your requests and instructions.
17.2 Where FIRST LADIES supplies you with any goods or services supplied by a third party,
FIRST LADIES is acting as your agent in sourcing the goods or Services. FIRST LADIES will
use reasonable care in selecting the Supplier and ensuring the order is placed in accordance
with your wishes. For the avoidance of doubt, FIRST LADIES does not and will not provide
any representations, warranties or recommendations in relation to any of the information
and suggestions comprised within the Membership Benefits. You are deemed to be
responsible for, and shall use your own skill and judgement as to, the quality, value and
suitability of such information and suggestions in relation to deciding whether to enter into
any contract with any third party for the supply of services or sale of goods.
17.3 Your contract for the purchase of products or Services is made with the relevant Supplier
only. FIRST LADIES shall have no liability to the Member, and unless expressly provided
otherwise, all your rights and remedies are against the Supplier. Nothing in these Terms
and Conditions is designed to give any other person any rights or remedies under the
Contracts (Rights of Third Parties) Act 1999.
17.4 FIRST LADIES will not be responsible for products and services offered by FIRST LADIES as
agents for the Suppliers or for any aspect of the relationship between you and any
particular Supplier. FIRST LADIES will however do everything it reasonably can to assist you
in any dealings you have with the Supplier.
17.5 You agree that any contract entered into by you with any of the Suppliers is an independent
contract. FIRST LADIES hereby disclaims any and all liability for any act or omission of any
Supplier or any loss incurred by you as a result of any act or omission of a Supplier whether
or not arranged through FIRST LADIES
17.6 FIRST LADIES accepts no liability for any losses or claims arising from any inability to access
the Website or any failure to complete a transaction.
17.7 Save in respect of death and personal injury caused by the negligence of FIRST LADIES or as
expressly provided for in these Terms and Conditions, FIRST LADIES shall not be liable for
any loss, cost, expense or damage of any nature whatsoever (whether direct or indirect)
resulting from the provision of the Services or your reliance upon the information and
suggestions provided by FIRST LADIES hereunder and the resulting supply of goods and
services to you by any third party.
17.8 FIRST LADIES shall have no liability to you for any loss, damage, costs, expenses or other
claims for compensation arising from requests or instructions supplied by you which are
incomplete, incorrect or inaccurate or arising from their late arrival or non-arrival, or any
other fault of yours.
17.9 FIRST LADIES shall have no liability to you for any loss, damage, costs, expenses or other
claims for compensation arising from requests you place for FIRST LADIES non-Members,
other than for immediate family and/or nominated persons on your Membership. In
addition, FIRST LADIES non-Members shall have no cause of action directly, or indirectly
via the FIRST LADIES Member or other person(s), against FIRST LADIES for any loss,
damage, costs, expenses or other claims for compensation arising from requests placed for
the benefit of the FIRST LADIES non-Member by a Member.
17.10 FIRST LADIES shall not be liable to you or be deemed to be in breach of these Terms and
Conditions by reason of any delay in performing, or any failure to perform, any of FIRST
LADIES obligations in relation to the Services, if the delay or failure was due to any event
beyond FIRST LADIES’ reasonable control.
17.11 Except in respect of death and personal injury and subject to the provisions of these Terms
and Conditions, FIRST LADIES maximum liability to you for breach of any of its obligations
hereunder shall be limited to the value of the annual Membership fee and the charge for the
Services to be provided.
- CHANGES TO THESE CLUB RULES
18.1 FIRST LADIES may vary these Terms and Conditions from time to time. We will notify you
of any changes in a timely manner and the changes will take immediate effect. Notification
will be by one or all of the following medium:
18.1.1 The Site;
18.1.3 The post or other personal delivery service; and
18.1.4 The national press.
18.2 Your continued use of your Membership constitutes acceptance of the altered Terms and
- TIME OF THE ESSENCE
19.1 Time is of the essence for all times, dates and period specified in these terms and
20.1 This Site may be unavailable at certain times to allow for maintenance and upgrades.
Although we will endeavour to notify customers in advance of any service unavailability, this
cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.
21.1 FIRST LADIES owns or is lawfully entitled to all of the copyright in the Site. All other
intellectual property rights are reserved. The Site is for your personal use only – you may
not use it for commercial purposes. You may only download to your personal computer for
viewing purposes and print out a number of pages of this Site for your personal use. You
may not modify, copy, distribute, transmit, display, perform, reproduce, publish, licence,
create derivative works from, transfer or sell any information obtained from the Site.
- APPLICABLE LAW AND JURISDICTION
22.1 These Terms and Conditions and your Membership with FIRST LADIES are governed by
the laws of England and Wales and are subject to the exclusive jurisdiction of the courts of
England and Wales.
22.2 The provisions of the “Privacy Promise” shall apply at all times.
- CONTACTING US
23.1 If you have any queries or complaints please call +44 (0)204604690 or email Queries@First
Ladieslondon.com. Alternatively you can write to FIRST LADIES (UK) Limited, First Ladies,
43-45 Portman Square, London, United Kingdom, W1H 6HN
First Ladies, 43-45 Portman Square, London, United Kingdom, W1H 6HN
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AND UNDERSTAND THE TERMS AND CONDITIONS AND THAT YOU AGREE TO
BE BOUND BY THE TERMS AND CONDITIONS.